1. Overview

At MN Wonderland Enterprise, we are committed to supplying high-quality medical equipment. Due to the nature of medical and healthcare products, returns and refunds are subject to specific conditions outlined below.

Please read this policy carefully before making a purchase.

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2. Eligibility for Returns

We accept returns only if:

• The item was delivered damaged or defective

• The wrong item was delivered

• The item is unused, unopened, and in its original packaging

• The return request is made within 7 days (or 14 days if you prefer) of delivery

To initiate a return, customers must contact us with:

• Order number

• Description of the issue

• Clear photos (if item is damaged or incorrect)

Returns sent without prior approval may not be accepted.

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3. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:

• Opened or used medical devices

• Sterile or single-use products

• Consumables and disposable items

• Customized or special-order equipment

• Products damaged due to misuse or improper handling

This policy ensures compliance with healthcare safety standards.

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4. Inspection and Approval

All returned items will be inspected upon receipt.

We reserve the right to:

• Reject returns that do not meet our return conditions

• Apply restocking fees where applicable

• Deny refunds if the item shows signs of use or damage

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5. Refund Process

If a return is approved:

• Refunds will be processed to the original payment method

• Processing may take 5–10 business days depending on your payment provider

Shipping fees are generally non-refundable unless the return is due to our error.

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6. Exchanges

We may offer product exchanges in cases where:

• The wrong item was delivered

• The product is defective

Exchange requests are subject to product availability.

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7. Damaged or Defective Items

If your item arrives damaged:

1. Notify us within 48 hours of delivery

2. Provide clear photos of:

   • The product

   • The packaging

   • The shipping label

Failure to report damage within this timeframe may affect eligibility for replacement or refund.

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8. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service.

• We are not responsible for items lost during return transit.

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9. Bulk & Institutional Orders

Bulk, corporate, and institutional purchases may be subject to separate return agreements stated in quotations or contracts.

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10. Contact Us

To request a return or refund, please contact:

MN WONDERLAND ENTERPRISE
Email: hello@mnwonderland.com
Phone: +2348100337782